FAQ
All participants MUST arrive at least 30 minutes prior to your booking to sign in and get changed into wetsuits/ buoyancy aids/ helmets.
We have outdoor and indoor lockers as well as bag storage next to most activities.
Please bring a medium sized padlock if you wish to lock your locker
Lockers are used at your own risk
Yes we do have blue badge parking, please use the emergency access road to the left of the main car park. A staff memeber can help you get the best spot!
Non-Blue Badge holders MUST park in the main car park.
Blue Badge holders MUST have badge visible.
Our Cafe is called Jaybirds Larder
The cafe is a separate business.
NO picnics to be consumed on decking outside cafe area.
No BBQs on site Email jaybirds@foxlake.co.uk for more informtion
Groups of 1-9 people:
Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability).
Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers.
Groups of 10+ people:
Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability).
Within 14 days of booking, customers cannot cancel, adjust times, dates or participant numbers.
Click vouchers along the top bar, then select the amount you would like to put on the voucher (all vouchers are monetary and not activity specific). Add it to your basket, you will receive it as a PDF after purchase in an email. You can add a 'physical copy' before checkout, for £2.50 if you'd like it posted to you.
15 minute fully instructed wakeboarding session with a qualified wakeboarding instructor. The session is suitable for all abilities, beginners will also have a dry land lesson before the session starts.
2 x 15 minute sessions with a 15-minute break in the middle. Sessions will always be instructed by our qualified wakeboarding instructors. This lesson is suitable for all abilities and allows you double the water time than the Single Lesson. Beginners will also have a dry land lesson before the session starts.
The only difference in the sessions is the length of time you get wakeboarding! Both sessions are suitable for all abilities as our instructors will coach you depending on your ability. If you would like to progress further, we recommend the Double session. If you would like a taster session to see if wakeboarding is for you then we recommend the Single session… but be warned, it’s addictive!
15 minutes of wakeboarding for a beginner is alot of time and as wakeboarding uses muscles you don’t otherwise use it may be a good idea to start with a single 15 minute session.
For beginners, it does not matter which cable you book, for wakeboarders at obstacle standard Cable 1 and Cable 2 have different obstacles so book onto which you would prefer to ride;
Cable 1 obstacles: 2 x Large Kickers, 1 x Large Box and 1 x A- Frame and 1 x Incline. Cable 2 obstacles: 2 x Small Kickers, 1 x Manual Pad and 1 x Small Box.
Yes. All necessary kit is provided – O’Neill Wetsuits, O’Neill Buoyancy Aids and a range of wakeboards in range of sizes
Yes. Booking both cables at the same time will allow your group to wakeboard in half the time than if you all went on the one cable one after the other.
We have various options to purchase bundles of wakeboarding sessions, the most cost effective way to wakeboard is to buy a season pass for children or a bundle deal for adults.
Bundle deals are bought as a bulk number of sets and are paid for in full at time of purchase
1 Ringo session (15 minutes) can take up to 9 children or 6 adults. If you're party has more than 6/9 then you will need to book 2 sessions.
We will split the group up into smaller groups of 2 or 3 people and divide your time equally between the smaller groups.
Although it is possible to complete a ringo session without falling in the water it is not a given that you will stay on! Because of this the swimming ability necessary is the same as all other water activities – confidently swim 25 metres unaided.
No, all our sessions are fully instructed by qualified instructors. Adults must be on site to supervise children but do not need to take part in the activity. You may also spectate all around the course as there is a path surrounding the course.
No, all participants MUST be over 6 years of age to participate
All participants MUST be confident in water and able to swim confidently with flotation. Our terms and conditions state “Swimming Ability – you must be able to swim at least 25m unaided and without any flotation device prior to booking – it is your responsibility to ensure this standard. If your swimming ability is not of this standard, you must advise a member of Our staff at the time of signing this document”.
No, each Foxfall Session may have up to 30 participants per hour made up of numerous different groups.
You do not need shoes but if you wish to wear anything, you can wear wetsuit boots or grip socks. No trainers or normal socks should be worn.
To participate, everyone must be older than 6 years old even when an adult is also taking part. Anyone under the age of 8 is required to have an adult accompany them on the park. An adult is anyone over 18 years old. We operate a 1 Adult to every 3 children under 8 years old.
All participants MUST be confident in water and able to swim confidently with flotation. Our terms and conditions state “Swimming Ability – you must be able to swim at least 25m unaided and without any flotation device prior to booking – it is your responsibility to ensure this standard. If your swimming ability is not of this standard, you must advise a member of Our staff at the time of signing this document”.
Yes! We operate on a '1-15' instructor to participant ratio, this means there will always be at least 1 instructor on your session with you, they are their to ensure everyone is having fun but doing it safely.
The Jay Birds Larder provide a range of delicious party options for party bookings, and will reserve you a seating area either inside or outside for after your activities. Contact the café on jaybirds@foxlake.co.uk for information on food packages.
Yes. You can bring your own party food but please respect the fact we have a café on site. All indoor seating areas and picnic benches on the decking area is reserved for café customers. Picnic benches on the grass and gravel area next to Foxfall (with an overhead shelter) are for picnics.
No, if parents are happy for the party organiser to sign on their behalf of their kids. All kids must be signed for upon arrival. If you would like we will email you the terms and conditions so you can send to parents to read them before the party.
No. Parents must be present at sign-in and be on-site during the party, but parents do not need to take part in the session. All sessions are fully supervised by qualified instructors.
I don’t know final numbers – how many should I book for in the meantime?
We advise you book for the maximum number of participants to avoid disappointment if the session is full later when you try and add participants. We must know your FINAL NUMBERS 48 hours before your booking – we will otherwise have to charge you in full for the sessions and participants you have booked.
Preferably let us know 1 week before your booking, 48 hours is the ABSOLUTE LATEST we can amend a booking.
There is no minimum group size for a party, the maximum number of people we can take on a Foxfall session is 30 so this may be the maximum for a party that wishes to be on the same Foxfall session.
The most popular party combination is our Foxfall Ropes course or Aqua park followed by the Ringo. 50-minutes on Foxfall or Aqua park, a 15-minute ringo session is a brilliant party for all ages!
