Refund policy

Amending or Cancelling your Booking


Where possible a booking amendment will be accommodated. Please only attempt to call our reception during our opening hours. You can email your request to


Individual bookings may be cancelled with full refund or amended up to 48 hours prior to the Activity. Cancellation requests received within 48 hours of your Activity will not qualify for a refund.


Large group (over 10) and Private Hire bookings may be cancelled or amended with 14 days notice. In such circumstances you will be entitled to a full refund less any non-returnable deposit. There are no refunds payable in circumstances where Participant numbers are reduced within the 14 day cancellation period. Cancellation notice (within 14 days of booking) will not qualify for a refund.