REFUND POLICY

Where possible a booking amendment will be accommodated. Please only attempt to call our reception during our opening hours. You can email your request to info@foxlake.co.uk. 

  

Postponing a booking can be given as an alternative to a refund. This allows the customer to rebook the activity(s) at a later date. They will have 12 months from the date of postponement in which to rebook the activity(s). 

  

Individual bookings may be cancelled with full refund or amended up to 48 hours prior to the Activity. Cancellation requests received within 48 hours of your Activity will not qualify for a refund. 

  

Large group (over 10) and Private Hire bookings may be cancelled or amended with 14 days' notice. In such circumstances you will be entitled to a full refund less any non-returnable deposit.  If numbers are altered less than 2 weeks before then a group can only be credited/refunded for unused spaces IF the site is able to fill those spaces with other customer bookings.

 

Vouchers and Bundles   

The above policies do not apply to voucher or bundle purchases. Both Vouchers and Bundles are Non-refundable and are only valid for 12 months from the date purchase. Vouchers CANNOT be extended past the date of expiry. For more informtion on these policies please go to our Ts&Cs Page